Your entire organization is working toward a common goal but keeping everyone on the same path–– and moving in the same direction––can be a challenge. The key to avoiding confusion is managing internal communication to develop a cohesive culture. Some essential characteristics of superior operations are clear and accessible processes and encouragement to share knowledge. Lead by example by highlighting successes related to the greater goal and proactively empower teams with tools they’ll use, like video, and you’ll have everyone headed down the same road.
Measure success, share strategy, feedback, best practices, or highlights on an individual or team efforts to align to celebrate and align company efforts.
Recap topics, objectives, outcomes, and action items for leadership and teams so you can keep follow-up momentum going.
For better odds of new process adoption, capture and send info on the new process including impacts, rewards, and a timeline of rollout expectations.
Collect and contribute feedback to your Operations team on support needs, tech stacks, and processes that are already humming along.